How a Plastic Surgeon Protected a Premium 4.9-Star Reputation
95% of potential negative reviews resolved privately before reaching Google.
The Challenge
Dr. Amanda W.'s plastic surgery practice had a pristine 4.9-star Google rating with 65 reviews. But with procedures averaging $8,000-$12,000, even a single 1-star review could cost tens of thousands in lost consultations. Two recent patient complaints had nearly made it to Google, and the practice had no system to intercept dissatisfaction before it went public.
The Solution
Repuko's private feedback system became the practice's first line of defense. Every patient received a satisfaction check via SMS after their follow-up appointment. Patients who indicated anything less than complete satisfaction were routed to a private feedback form. The practice could resolve concerns directly — before they ever became public reviews. Satisfied patients were guided to leave a Google review.
The Results
Timeline: 8 months
“In my field, a 4.9-star rating isn't a vanity metric — it's a revenue driver. Repuko caught two potential negative reviews early and we resolved both privately. That alone saved us at least $20,000 in lost consultations.”
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