How a MedSpa Increased Reviews by 340% in 90 Days
From 12 reviews per quarter to 53 — with zero manual effort from staff.
The Challenge
A growing MedSpa in Austin, TX was averaging just 4 Google reviews per month despite seeing 120+ patients monthly. Their 4.2-star rating was costing them high-value patients ($1,500+ average procedure) who were booking with a competing MedSpa that had a 4.7 rating and 3x more reviews. The front desk staff felt awkward asking patients for reviews after cosmetic procedures, and the few review requests they did send via email had a 3% response rate.
The Solution
The practice implemented Repuko's automated SMS review request system, integrated with their Vagaro scheduling software through Zapier. Every patient received a personalized text message within 2 hours of checkout. Repuko's smart feedback routing captured dissatisfied patients privately, while satisfied patients were guided directly to Google.
The Results
Timeline: 90 days
“We went from begging patients for reviews to getting them on autopilot. Our rating jumped from 4.2 to 4.7 and we've seen a noticeable increase in new patient inquiries from Google Maps.”
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